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COVID-19


We’re devastated about the current crisis going on across the world and the huge impact that this is having on everyone.

Following the recent government announcement made by Boris Johnson on Sunday 10th May, we are now following the updated guidance from the Lake District Tourism Board. There is a huge amount of information on their website: https://www.lakedistrict.gov.uk/coronavirus and we recommend that this website is your first port of call with regards to queries about visiting the Lake District National Park.

Richard Leafe, the Lake District National Park Authority’s Chief Executive said:

“Following the Government’s announcement that people will be able to travel for exercise from Wednesday (13 May), we know that many will be keen to visit the Lake District. This is understandable for the many physical and mental health benefits the National Park provides. However, sadly Cumbria currently has one of the highest Covid-19 infection rates in the UK, therefore keeping our staff and local communities safe must remain our priority. For example, our mountain rescue teams are made up of volunteers, many of whom work in the NHS and other frontline professions, so we cannot afford to put unnecessary pressure on them. So for now, we’re asking people not to rush back to the Lake District - help protect our communities, the fells will still be here when this passes
.

“Campsites, hotels, restaurants and many businesses across the Lake District remain closed. When the time is right, we look forward to welcoming visitors back to the Lake District and have been working with partners to put measures in place that will help keep people safe, such as new car park information and availability to help plan ahead.

“For now, we ask everyone who lives in and visits the Lake District to act responsibly, continue to observe social distancing and stay safe.”

“We wait to hear further details from the Government.”


Scale Hill remains closed for the time being, in line with government rulings regarding the hospitality industry. We welcome conversations and enquiries from guests, whether you have a booking with us, or if you are enquiring about future availability. The best way to contact us is via email on: bookings@scalehillloweswater.co.uk

We’re a family run business, and many people rely on us and trust us to look after them – including visitors, staff and suppliers, and we're doing our absolute best to do everything we can in order to keep everybody safe during this time.

Here are some of the questions we’re being asked:

Q: What happens if my booking falls during 2020?


A:
If you need to cancel your booking because it falls during a period where the hospitality industry has been ordered to close its doors, we can transfer your booking to new dates. If you have pre-paid or paid a deposit, your booking will be held and credited to a future date of your choice within 12 months of Scale Hill re-opening. At the moment, we’ve contacted everyone who is due to stay up to the end of June 2020 to make sure that we've sorted people with more immediate bookings first.  If you have booked for later in the year, we will need to wait and see what restrictions are in place then. We’ll continue to monitor what’s happening and do the very best that we can in this unprecedented situation.

Q: How do I get in contact with you? 

A: The best way to get in touch with us is via email bookings@scalehillloweswater.co.uk

We’re working our way through every email we receive but we’re getting a lot at the moment so don't worry if it takes longer than usual to get back to you. 


CONTACT DETAILS


Address
Scale Hill, Loweswater, Cockermouth, Cumbria CA13 9UX

Telephone
01900 85232 - Mon-Friday
(best between 9am - 12 Noon). 

Alternatively, you can get in touch via our contact form.


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